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DHT Solutions

Shipping

Last updated 11 February 2026

Delivery & pickup

Store pickup

Orders can be collected from:

DHT Solutions
6/116–118 Abbott Rd
Hallam, Victoria 3803
Tel: (03) 9796 8925

Pickup is available Monday to Friday, 9am to 3pm. We will email you when your order is ready for collection.

Delivery

We deliver across Melbourne on our own truck.

Delivery is quoted per order. The cost depends on the size and weight of the equipment, your delivery address, and whether the site needs specialised access or installation. We will confirm the delivery cost with you before your order is finalised.

If you would like a delivery cost before you order, contact us with the item and your delivery suburb and we will price it for you.

Interstate and regional delivery

We deliver Australia wide through our freight partners. Freight on commercial kitchen equipment is quoted per order, because rates vary considerably by destination and by the size of the item.

Lead times

Lead times depend on whether an item is held in our Hallam warehouse or is supplier stock. Lead times shown on product pages are a guide. If a delivery date matters, tell us before you order and we will confirm it in writing.

Cancellations & returns

The following conditions are from section 11 of our Terms & Conditions, revised 29 September 2026.

  1. DHT does not accept cancellations or return of custom orders or non-stocked Goods.
  2. If an order is cancelled or item returned, DHT may at its sole discretion retain the deposit amount due or paid by the Customer, or at minimum a 30% restocking fee.
  3. Upon delivery or collection, the Customer must inspect the Goods and the Goods shall be deemed to have been received in good order and condition and in accordance with specifications unless the Customer raises a complaint at the time of delivery or collection, or within 24 hours.
  4. Any item returned must be returned at the Customer’s cost within 7 days of delivery to the location nominated by DHT and the item must be in its original packaging and free from any damage.
  5. Installed items cannot be returned.
  6. Goods cannot be rejected unless damaged or incorrectly supplied.

Questions

Call (03) 9796 8925 or email admin@dhtsolutions.com.au.