Help centre
Answers before you buy.
Delivery, lead times, power, warranty and finance — the questions we get asked most, answered properly.
Delivery
Do you deliver outside Melbourne?
Yes. Our delivery network services Melbourne, Sydney, Canberra, Brisbane and Adelaide, and other areas on request. Ask us and we'll price it.
How is delivery priced?
We quote delivery for each order, based on the equipment and your site. After you order, we confirm freight and email your tax invoice. Installation is not included unless it is in your quote.
What do you need to know before delivery?
Loading dock or ground-level access, stairs, someone on site to sign, and whether the power is already at the position. We confirm these with you before we book delivery.
Lead times & stock
Is the stock figure on the page real?
Yes. In-stock lines are held at our Hallam warehouse and ship next business day. Indent lines show the manufacturer's confirmed date rather than a guess.
What does made to order mean?
Custom stainless and canopies are built to your measurements. Lead time is confirmed on the quote, not before we've seen the job.
Warranty & service
Who handles warranty?
We're an authorised dealer for every brand we sell, so warranty is the manufacturer's and we lodge it for you.
Finance
How does the weekly figure work?
It's indicative, calculated from the ex-GST price. The real rate depends on the lender, the term and your business — we quote it properly before anything is signed.
Who are the lenders?
Silver Chef (Rent-Try-Buy), Geared Finance (equipment loan) and Skope Finance (refrigeration only). One application covers all three.